Caribou offers auto refinancing for passenger vehicles, including cars, trucks and SUVs but does not refinance motorcycles or commercial vehicles. APRs for loans range from 2.32% to 36%, depending on the loan amount, loan-to-value (LTV) ratio, repayment term and borrower’s creditworthiness, income and financial history.
Because Caribou works with a network of lenders, loan amounts and interest rates vary depending on the lender you choose. According to Caribou, the lowest available APR is based on a $45,000 loan and 36-month repayment term and is only available to the most qualified borrowers in certain unspecified states.
Along with auto loan refinancing, drivers can also take advantage of Caribou’s insurance offerings like extended vehicle protection, total loss protection and key replacement. Services are unavailable in Massachusetts, Maryland, Mississippi, Nebraska, Nevada, Wisconsin and West Virginia.
Related: Best Auto Loan Rates
Current and prospective Caribou borrowers can contact the company’s team of loan officers and insurance representatives via phone, email or online chat. Representatives are available Monday through Friday from 9 a.m. to 8 p.m. ET, and Saturday and Sunday from 9 a.m. to 4 p.m. ET. Drivers can also book a 15-minute appointment with a loan officer to ask questions about Caribou’s offerings, complete an application or check the status of an existing application.
In addition to live customer support, Caribou provides borrowers with an online resource center and learning library that includes general information about auto refinancing and insurance. There’s also a glossary and list of frequently asked questions that borrowers can refer to during the application process.
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